We do not offer a refund for cancellations. This is because once an activity is booked, we're obliged to pay instructors regardless of whether the event is run. If you give us enough notice, we can often change your activity to another day/time.
In the event of very bad (dangerous) weather we will offer you an alternative activity or date; if neither are helpful, an activity voucher for the future.
We need everyone's height and weight at least 24hrs prior to the activity. You'll need to e-mail us the information. This is critical so that we bring the correct gear to the activity meeting point.
If you think you're going to be late for an activity you must ring and/or text your instructor at the first available opportunity. If we don't hear from you we may end up starting the activity and leaving without you; no refunds are given to groups that arrive after the arranged meeting time. This is particularly disappointing if you've booked an adventure; don't be late.